Get help
Email [email protected]. Include your app version and a description of the problem. Do not send sign-in codes, private account keys or an entire release backup unless support explicitly requests a secure transfer.
Recover your work
Sign in to the same account, open Project & saving → Account & devices, and choose a backed-up release. Your library contains the exact versions you checked out. Download them again for offline use. Local-only work cannot be recovered after it has been removed from the device.
Keep finished files
Use Save / Share beside a finished image, video or package. Choose Save Image, Save Video or Save to Files when available. Closing or cancelling the share sheet keeps you in your release.
Delete your account
Project & saving → Account & devices → Delete account. Verify the fresh email code and confirm deletion. If you cannot access your email, contact [email protected]; we will need to verify ownership before acting.
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